FAQ

COVID-19 Delivery Update

Due to unprecedented demand and taking extra miles to ensure our staff remain safe as we process your orders, we may run a little behind.

Our warehouse team are working hard to ensure you receive your essentials as soon as possible. Please generously allow few days delay in dispatching your delivery orders.


What measures are we taking to protect our customers from COVID-19?

According to the World Health Organization ("WHO"), the chances of getting COVID-19 from an inanimate object are very low. However, we are constantly monitoring the situation and taking the best measures at any given time to protect our customers.

We are adhering to HK Government guidelines and supporting employees who need to self-quarantine for 14 days, should they have any concerns or show flu-like symptoms, have a high temperature or a persistent cough.


What do I do if I have not received my order?

We send you an email as soon as your order is on the way.

Please refer to our email for the tracking number and see where the parcel is at. Quite likely it is still on its way to you. 


Can I change my shipping address after placing an order?

Please be advised that your shipping address cannot be revised after the order has been processed or shipped.

Kindly update your shipping address to your residential address instead of your temporary address as we do not know how long the destination's customs department will have the package on hold, or how long the whole delivery process may take. 


How long does shipping take and how can I track my package?

Once the order has been shipped, we will email your tracking number and tracking website. International shipping may take up to 25 days. Hong Kong local delivery may take up to 7 days.


What do I do if I have missing items in my order?

If something is missing, please contact us immediately at support@cleanara.store


Return Policy

Please refer to <Return Policy> page for more information

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