When you receive your parcel, you must check as soon as possible for any damaged or faulty item(s).
Please accept our apologies if you have received an item that is damaged or faulty. We understand how frustrating this can be and want to resolve this as quickly as possible for you. Please contact us at firstname.lastname@example.org with the image or video of the faulty part and we will advise what to do next.
You have 14 days to return the damaged or faulty item(s) upon the date of receiving the parcel.
We do not accept returns for refunds. Our guarantee only covers defective or damaged products, and items lost in transit. Your satisfaction is our top priority, but this policy is in place so that we can continue to offer free worldwide shipping on all orders.